At zellamall.com we want to ensure that you are
completely satisfied with your purchase. If for any reason you are not
satisfied with your purchase, you may return or exchange it subject to
the terms and conditions outlined in this Refunds and Returns Policy.
Eligibility for Returns and Exchanges
You may request a return or exchange within 30 days of receiving your order.
Personalized, customized Knives not eligible for return or exchange, unless the Knife was damaged or defective upon arrival.
Order cancellation
All orders can be canceled until they are shipped. If your order has
been paid and you need to change or cancel it, you must contact us
within 12 hours. Once the packaging and shipping process has started, it
can no longer be canceled.
How to Request a Return or Exchange
To request a return or exchange, please contact us here Or at support@zellamall.com with your order number, the Knife you wish to return or exchange, and the reason for your request.
We will provide you with a Return Authorization number and instructions on how to return the Knives.
Shipping and Handling Costs
You are responsible for the cost of shipping and handling for all
returns and exchanges, unless the item was damaged or defective upon
arrival.
We recommend using a trackable shipping service and purchasing shipping insurance for your protection.
Refunds
We will issue a refund to the original payment method once the returned Package have been received and inspected.
Refunds may take up to 5 business days to process.
Exchanges
We will process your exchange once the returned Package have been received and inspected.
If the Knife you wish to exchange is out of stock, we will issue a refund to the original payment method.
Damaged or Defective Knife
If your Knife arrive damaged or defective, please contact us at
support@zellamall.com within 30 days of receiving your order. We will
provide you with a Return Authorization number and instructions on how
to return the Knives for a refund or exchange.
Changes to Our Refunds and Returns Policy
We may update or change our Refunds and Returns Policy at any time.
Any changes will be posted on our website and will be effective
immediately.
If you have any questions or concerns about our Refunds and Returns Policy, please contact us here Or at support@zellamall.com,
