Frequently asked questions
1. How can I contact zellamall.com if I have questions or need assistance?
- You can reach our customer support team by visiting our Contact Us page. We're here to help you with any inquiries or concerns.
2. What payment methods do you accept?
- We accept payments through Shopify Payments, PayPal, Apple Pay, and Google Pay. All transactions are secure and protected.
3. Do your prices include taxes?
- Yes, the prices listed on our website include all applicable taxes. There are no additional charges for taxes.
4. What is your return policy?
- We offer a 30-day return policy. If you're not satisfied with your purchase, you can initiate a return. For more details, please refer to our Refunds & Returns Policy.
5. How long does it take to process an order?
- Orders typically take 2 to 4 business days to process before they are shipped. Please note that processing times may vary depending on product availability.
6. What are your shipping options and delivery times?
- We offer free worldwide shipping on all orders placed on zellamall.com. The estimated delivery time is 6 to 8 business days from the date of shipment. For more information, please visit our Shipping & Delivery Policy.
7. Do you offer international shipping?
- Yes, we ship our products worldwide. Wherever you are, you can enjoy our exceptional timepieces.
8. Are your Knives covered by a warranty?
- Yes, our Knives are covered by a manufacturer's warranty. Details about the warranty, including coverage and claims, can be found with your purchase.
9. How can I track my order?
- Once your order is shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the progress of your delivery.
10. Can I exchange my purchase for a different model or size? - Yes, we offer an exchange option. If you wish to exchange your item, please contact our customer support team for guidance.
11. Is my personal information secure when shopping on zellamall.com? - Yes, we take data security seriously. We use industry-standard security measures to protect your personal information. For more details, please see our Privacy Policy.
12. Do you offer any discounts or promotions? - We occasionally run promotions and discounts. To stay updated on our latest offers, subscribe to our newsletter and follow us on social media.
13. Can I visit a physical zellamall.com store? - Currently, zellamall.com.com is an online-only store. You can shop for our products on our website from the comfort of your home.
14. How do I care for and maintain my knife? - Proper care instructions can vary by kniife model. We recommend referring to the care and maintenance information provided with your purchase. Additionally, you can contact us for specific care tips.
15. What is zellamall.com commitment to sustainability and the environment? - We are dedicated to minimizing our environmental impact. Please refer to our Sustainability Statement for information about our sustainability initiatives.